| Module 1 | Customer Retention - Overview |
| Unit 1 | Slideshow - Customer Retention |
| Module 2 | Setup the Next Appointment |
| Unit 1 | Retention Begins with an Active Delivery |
| Module 3 | The Retention Cycle |
| Unit 1 | The Retention Cycle |
| Module 4 | Declined Services |
| Unit 1 | Declined Service Coupons |