| Module 1 | Service Initiation - Overview |
| Unit 1 | Slideshow - Service Initiation |
| Module 2 | Maintenance Awareness |
| Unit 1 | Service Retention Begins When They Buy Their Vehicle |
| Unit 2 | 6 Ways to Present Maintenance Services to your Customers |
| Module 3 | Confirm and Enhance the Appointment |
| Unit 1 | Set the Appointment - Expand with Maintenance Services |