| Module 1 | Training and Support Resources - Overview |
| Unit 1 | Slideshow - Training and Support Resources |
| Module 2 | Knowledge Base and Webinars |
| Unit 1 | Knowledge Base and Webinars |
| Unit 2 | Using the Knowledge Base |
| Unit 3 | Maximum Performance Webinar Archive |
| Module 3 | Training Course Outlines |
| Unit 1 | Management Goal Setting, Menu Review & Report Center Introduction Meeting Checklist |
| Unit 2 | Service Advisor Get Started Guide |
| Unit 3 | Service Advisor Training Outline |
| Unit 4 | Service Advisor Training Outline & Notes - v. jk14 |
| Unit 5 | Service Advisor Training Checklist |
| Unit 6 | Customer-Advisor Presentation Checklist |